What Alison says about this course
This course will first discuss the challenges that service managers face. You will study variations in demand relative to capacity and the different forms of productive capacity services. You will then look into why waiting lines occur and study the three-stage model of customer decision making.
What you will cover
Alison splits this short course into 3 modules across 17 topics, about 4 hours of study in total.
- Understanding The Challenges Of Service — 8 topics
- Delivering Service Excellence — 8 topics
- Customer Relationship Management in Business Services - Course Assessment — 1 topic
The summary above is Alison's own wording, and the module list is theirs too. Confirm the details on their course page before you start.
How to start
The course is hosted by Alison. Use the “Start this course” button above to open it on their site, where you create an account with them and study at your own pace. There is no deadline and no fee to learn. The learning is free; Alison charges separately if you want a certificate at the end, and that is entirely optional.