What Alison says about this course
Do you know that there are five basic needs facing customers? This training course teaches you how to meet each one.
What you will cover
Alison splits this diploma into 8 modules across 28 topics, about 10 hours of study in total.
- Customer Service Basics — 5 topics
- Providing Excellent Customer Service — 5 topics
- Diploma in Customer Service - First Assessment — 1 topic
- Customer Service in the Hospitality Industry — 6 topics
- Customer Service in the Retail Industry — 5 topics
- Customer Service in the Public Sector — 4 topics
- Diploma in Customer Service - Second Assessment — 1 topic
- Diploma in Customer Service - Assessment — 1 topic
The summary above is Alison's own wording, and the module list is theirs too. Confirm the details on their course page before you start.
How to start
The course is hosted by Alison. Use the “Start this course” button above to open it on their site, where you create an account with them and study at your own pace. There is no deadline and no fee to learn. The learning is free; Alison charges separately if you want a certificate at the end, and that is entirely optional.